This is Part Two of my review of TripVerse, a trip-planning platform that recently redesigned their website and mobile app.
In Part One, I looked at how TripVerse could be used to find new things to do in a city.
Though I noted that there was room for improvement concerning the ease of navigating the user interface, I ultimately found TripVerse to be a great tool to use when brainstorming potential trip itineraries.
Now I walk you through the booking process as I use TripVerse to buy tickets to the Acropolis Museum in Athens.
As you will see, this proves to be a disappointing experience. However, despite its many issues, I do think TripVerse has potential and is an app that travelers should at least keep on their radar!
Booking a Tour with TripVerse
Though there were certain aspects of the interface that I struggled with when browsing for trip ideas, it worked well, especially their website.
Unfortunately, I didn’t have the same experience when booking my ticket to the Acropolis Museum.
To make a booking, you must first use the ‘Create a Trip’ feature. Though I knew this step was required, I still found the process to be very confusing.
After entering the name and location of your trip in ‘Create a Trip,' you then add activities (such as tour bookings) to your itinerary using the ‘Add Activity’ button.
I clicked here hoping that this would allow me to book a tour of the Acropolis Museum. However, when I searched for the museum in the search bar, only two tours came up, and neither were of just the Acropolis Museum, which was what I was looking for.
Unsure of what to do next, I emailed TripVerse to ask how I could book the tickets to the Acropolis Museum.
They responded very quickly and kindly with specific instructions and screenshots telling me what to do.
I had been correct in trying to use the ‘Create a Trip’ and ‘Add Activity’ features. However, rather than search for the activity, I needed to click on the ‘Arts’ tab. It was there that I found the Acropolis Museum.
In all honesty, I didn’t even notice the different tabs above the venues. However, if I had, I would’ve first assumed that a tour of the Acropolis Museum would be listed under ‘Tours’ or ‘Sights’ rather than ‘Arts.’
Once I managed to get to the Acropolis Museum page, the booking process was relatively straightforward.
I selected my preferred day and time, entered my credit card information, and then was taken to the booking confirmation page.
However, when I clicked ‘View Voucher,’ the link didn’t work, and when I checked my email, no confirmation had been received.
I once again contacted TripVerse, and the problem was resolved within an hour of having reached out to them, but still, this additional issue was frustrating.
What Needs to Be Improved
First and foremost, they must enable users to book activities without having to ‘Create a Trip.’
Thankfully, the developers have already said that this issue is being fixed so we won’t have to worry about it shortly.
In fact, the new and improved version will automatically generate a trip for you based on the booked activity's city.
Also, the search function needs to be significantly improved. I had issues with it when using TripVerse to find new travel ideas, but it was even more infuriating when trying to use it to search for a particular activity.
I also think it would be helpful to include a tab in their ‘Add Activity’ section that reads ‘All’ and includes all types of activities available in a particular city.
Like I mentioned earlier, I wouldn’t have considered a tour of the Acropolis Museum to be categorized as ‘Arts’ though I can see why the developer labeled it as such.
Having an ‘All’ tab would make it easier for everyone to find certain activities, regardless of how they think of them.
Finally, I think TripVerse needs to get more regular users to their website for it to truly be a success.
Its best features — such as the user-generated itineraries, reviews of different activities, etc. — all depend on the number of people who regularly contribute to them. Until then, TripVerse won’t be able to reach its full potential.
Since writing this post, TripVerse has adopted nearly ALL of my suggestions!
The search bar is much improved and is now always in the header.
You also no longer need to ‘Create a Trip' to make bookings. Instead, you can just search for the activity you're interested in and book it directly that way.
After a booking is made, a trip is automatically created for you to browse other activities such as restaurants or nearby attractions.
I think these updates are a HUGE improvement and I look forward to seeing what TripVerse has in store for the future.
Though I still believe it needs to grow a much larger following to be a real travel asset, TripVerse is clearly on the right path to attracting more users and becoming a valuable resource for travelers.
This review was written in partnership with TripVerse. All opinions are my own.
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